1. Make sure the welcome center is set-up and stocked.
>> Get the iPad and keyboard from supply room>> Make sure the “Welcome” page is loaded and visible on the screen.
>> Make sure copies of the current “Connections” catalog are out and available as well as any other materials as directed by the Welcome Center Information Sheet.
>> Familiarize yourself with all materials available at the Welcome Center. This includes welcome packets, membership applications, ministry team applications, and any other materials that may be there.
2. Make sure you are ready to engage guests by being neatly dressed and groomed. There are breath mints in the drawer for your use, so please use them as needed!
3. Be in position 15 minutes before the service starts and stay there for 10 minutes after service starts. Take the iPad and keyboard into service with you.
4. Return to your position during the closing prayer.
>> Remain there for 15-30 minutes following the service.
>> When you aren’t engaged with a specific guest, make sure to smile and say a kind goodbye to all guests who are leaving.
5. Smile and greet those who approach the center warmly, putting them at ease.
>> Also, if someone looks as though they are in need of assistance or unsure of where to go, you don’t need to wait for them to approach you.
>> Proactively greet our guests and offer them assistance. Keep in mind that the position of our center means that our guests will pass by.
>> Smiling, looking people in the eye, and otherwise warmly engaging our guests as appropriate will go a long way in making people feel welcome, valued and connected at The House.
6. Give visitors a Welcome Packet and introduce them to the Pastoral Elder that is scheduled to greet visitors that day.
7. Be prepared! Though it is impossible to be equipped to answer any and all questions that may come your way, it is your job to be as informed as possible. This means you need to stay up to date about any current happenings.
>> Make it a priority to attend the pre-service huddle and take special note of the upcoming events.
>> Spend time on our website. Not only is this a great way for you to be knowledgeable about the different areas of the church, this will also enable you to smoothly help our guests to navigate our site as well.
>> Pay special attention to our newsletters, weekly announcements, etc.
>> Personally attend House Events and classes as much as you are able so you can speak knowledgeably and from personal experience about them.
>> Connect with a brief hello with the staff, ministry leaders and pastoral elders of The House. This will help you on the occasion when you are needing to connect guests to these same people.
>> If you don’t know the answer to a question, don’t make it up! Simply get contact information for the guest and let them know that you or someone else will be getting back to them with the needed information. At the end of your service time, follow-up with the Ministry Team Admin.
8. Be alert to anything unusual or any disturbances happening in the lobby or hallway area. If there is a medical emergency or disturbance of some kind, get an usher or pastoral elder. (For a medical emergency, also call 911 if needed!)
9. Some helpful questions to keep in mind as you are engaging our guests:
-How long have you been attending The House?
-Are you from the local area?
-Have you had the opportunity to attend a Welcome to The House Class yet?
>> Make sure you know the date of the next one for those who haven’t yet attended.
>> Point those who have attended it to Intro to The House and our Small Groups for the next layer of connection.
10. At the end of your time, make sure materials are orderly and the iPad and keyboard are returned to the supply room.